An AI chatbot cut costs 60% while handling most inquiries.
We started by providing voice support for everybody, but it got very expensive. We moved to live person chat, then built an AI chatbot. That chatbot now contains over 55% of our inbound inquiries and allowed us to reduce operational costs by about 60%. This is part of solving the high-cost problem that made serving underserved populations uneconomical for traditional banks. The AI handles routine questions efficiently while maintaining service quality for customers who value access and responsiveness.
— Disrupting Traditional Banking, with Colin Walsh · The Keynote on AI