Clinical markers and outcomes matter more than engagement metrics.
At Marpai Connect we use bio markers that are clinically proven, like HBA1C measurements for diabetes. We also use other measured outcomes such as pain reduction scores and functional health improvement scores. We include cost, which is easy for a third-party administrator to measure via claims, but cost alone is not sufficient. What we de-emphasize: engagement metrics, because they often lack evidence that they work. Our approach is working. 40% of the commercial market wants to get access to value-based care.
— Healthcare And Data - How To Measure Quality · Forbes