Generative AI disruption may take longer than Silicon Valley expects.
The floors at ShopTalk reveal that generative AI in e-commerce is still nascent, even though the direction is clear. Despite working in AI for 35 years and believing generative AI will change every industry, the current reality surprised me. Business leaders are still figuring out how to use generative AI. Maybe disruption takes longer than expected? Maybe this is like the tale about self-driving cars that we were promised for decades and are only now arriving? It seems early for generative AI, suggesting Silicon Valley may be getting ahead of itself.
— ShopTalk 2025: Just 1% Of Vendors Use Generative AI To The Max · Forbes