Expect many workflow improvements, not one transformative application.
2025 will be the year of AI agents. Rather than expecting one killer app, leaders should anticipate AI simplifying, enhancing, or automating many smaller workflows across industries. We will see applications in areas like customer care, legal support, and sales. The key shift is moving from isolated generative AI experiments to properly integrated agentic workflows that chain multiple AI models together. These workflows will have system integration, context through RAG, appropriate guardrails, and user control, making them viable for production enterprise use.
— AI Agents In 2025: What Enterprise Leaders Need To Know · Forbes