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Why was it difficult to measure LLM traffic conversion, and how did you solve it?

MeasurementE-commerceAI Product

Drawn from Lutz Finger's Forbes column, LinkedIn writing, and Cornell teaching. Sources are cited inline so you can read the originals.

Tracking LLM conversions is hard because users don’t leave clean trails.

Good numbers are hard to come by because LLM traffic doesn’t always leave a clean trail. Users might just copy and paste a product name and head to Amazon, making it hard to track. To get better data, we created a ChatGPT-style experience inside the site search of several e-commerce stores. This let us run A/B tests comparing regular keyword search with an AI-guided, conversational search experience. That’s how we discovered the almost 9x higher conversion rate for the conversational approach.

Study Shows LLM Conversion Rate Is 9x Better — AEO Is Coming · Forbes


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