Question 1

How does AI change healthcare?

Accepted Answer

_AI applications, value-based care, regulation._

> I just got back from the JP Morgan conference. A few learnings that apply to any industry, not just healthcare:Humans + AI will change the industry. Not AI alone.Cash flow matters. Not AI hype.The real AI revolution is operational.One of the most hyperbolic promises in healthcare in the last month was the claim that: "AI is going to design our drugs and will replace researchers." In my view, this is not true.

— [Healthcare's AI Lesson: Autocomplete Isn't Understanding](https://www.forbes.com/sites/lutzfinger/2026/01/16/healthcares-ai-lesson-autocomplete-isnt-understanding/) · _Forbes_

> LLMs can be used for those tasks formerly done by more traditional models — and those foundation models might have better predictive accuracy and work with multimodal data. But in healthcare the major impact will be that we are about to change the way human-AI interaction works. LLMs allow a new way to interact with technology. In my day job as President of Product and Technology at Marpai Inc., our core aim is to help self-insured…

— [Large Language Models & AI In Healthcare](https://www.forbes.com/sites/lutzfinger/2023/03/27/large-language-models--ai-in-healthcare/) · _Forbes_

Question 2

Should you trust OpenAI blindly?

Accepted Answer

_Vendor risk and architectural diversification._

> Stargate's $500B investment — message to the competitors — meant to intimidate potential challengers with overwhelming financial backing. AI is extremely dangerous; only a select few should be allowed to develop it — OpenAI's storyline to use safety concerns as justification for a regulatory setup that creates barriers to entry and gives them more monopolistic power. From now on, models should respect IP rights — OpenAI ignored IP…

— [Is OpenAI A Victim — DeepSeek And IP Rights — A Playbook For Leaders](https://www.forbes.com/sites/lutzfinger/2025/01/29/is-openai-a-victim---deepseek-and-ip-rights---a-playbook-for-leaders/) · _Forbes_

> This change will create many new opportunities for brands and micro-brands aggregated by a few giants. And yes, OpenAI will be one of them.OpenAI's ambition to become the universal interface to what we knew as the Internet isn't surprising. If anything, they might be late. Remember Perplexity's "Shop Like a Pro"?

— [AI Agents - The Internet Is Being Rewritten - Survey Users Vs Brands?](https://www.forbes.com/sites/lutzfinger/2025/07/24/ai-agentsthe-internet-is-being-rewrittensurvey-users-vs-brands/) · _Forbes_

Question 3

What is a data product?

Accepted Answer

_Definition and how to build one._

> AI — it's who controls the data and who builds products that businesses and people actually use.

— [Stargate: The $500 Billion Message To China — The Future Of AI Regulation](https://www.forbes.com/sites/lutzfinger/2025/01/22/stargate-the-500b-message-to-china---the-future-of-ai-regulation/) · _Forbes_

> Now, to be a good product developer, you need to think about self-referential loops within your products. How to get signal, how to get feedback from your users so your AI, or your data science, can leverage that information to make the product work better. So that moved a little bit within it. The innovation, and the inspiration about, and the curiosity about how to use data in novel manners, that's still data science, because that's…

— [Unit 3 Full Transcript](https://www.lutzfinger.com/ecornell/) · _eCornell course_

Question 4

What is the killer app of AI?

Accepted Answer

_Where the durable AI value will accumulate._

> Both are more about hype than reality. In 2025, there will be no AGI but large language models will find their "killer app." What are AGI and the Singularity? Artificial General Intelligence: an advanced AI that can think, learn, and solve problems across a wide range of tasks, just like a human. The Singularity: the idea of AI surpassing human intelligence, improving itself endlessly, and causing massive, unpredictable changes in…

— [No AGI But A 'Killer App' — 2025 AI Prediction](https://www.forbes.com/sites/lutzfinger/2025/01/03/no-agi-but-a-killer-app2025-ai-prediction-110/) · _Forbes_

> AI — it's who controls the data and who builds products that businesses and people actually use.

— [Stargate: The $500 Billion Message To China — The Future Of AI Regulation](https://www.forbes.com/sites/lutzfinger/2025/01/22/stargate-the-500b-message-to-china---the-future-of-ai-regulation/) · _Forbes_

Question 5

What is the missing moat in AI?

Accepted Answer

_Eval data as the durable moat._

> What wins the AI race? UX?

— [The Missing Moat In AI: Your Eval Data](https://www.forbes.com/sites/lutzfinger/2026/05/26/the-missing-moat-in-ai-your-eval-data/) · _Forbes_

> Regulatory Protection. Regulation can create a moat. Sam Altman has been on tour with policymakers advocating for more oversight and control. Additionally, OpenAI now allows blocking their scraping mechanism with a "NoAI" tag.

— [How OpenAI Can Secure Its Investments - A Playbook That Needs Microsoft](https://www.forbes.com/sites/lutzfinger/2023/08/18/the-potential-moat-of-openaihow-openai-can-secure-its-investments/) · _Forbes_

Question 6

Why are AI workflows the real moat?

Accepted Answer

_How redesigning work around AI beats model upgrades._

> SaaS can build the new AI-driven workflows on top of its user data and customer surfaces. But workflows are brittle. One new prompt, one model update, and the whole chain quietly breaks. I watch this every time I get students [coding agents in my Cornell workshops](https://ecornell.cornell.edu/courses/artificial-intelligence/building-enterprise-ready-ai-agents-from-prototypes-to-production/).

— [The Missing Moat In AI: Your Eval Data](https://www.forbes.com/sites/lutzfinger/2026/05/26/the-missing-moat-in-ai-your-eval-data/) · _Forbes_

> The winners were Cursor, an integrated coding environments, and engineering teams that adapted Cursor quickly. Going forward, AI will change all workflows: CRM interfaces, shop websites, logistics, finance, image creation and more. In short: AI will change how work is done.What AI won't change is our core business goals. We still need operations, logistics, and finance.

— [Good News For Consultants. Google CEO: No Company Is Immune To AI](https://www.forbes.com/sites/lutzfinger/2025/11/18/good-news-for-consultants-google-ceo-no-company-is-immune-to-ai/) · _Forbes_

Question 7

Why does 'good enough' beat perfect for AI products?

Accepted Answer

_Shipping iteratively vs chasing perfection._

> The core problem is that AI, by design, is average. It's spectacular at pattern recognition and synthesis, but it produces the most statistically likely output — not the most surprising, not the most brave, not the most emotionally resonant. ### What Made Steve Jobs Leadership Special Let's look at Apple in the iPod era.

— [AI Cuts Creative Teams: What Companies Must Learn About AI Leadership](https://www.forbes.com/sites/lutzfinger/2026/02/13/ai-cuts-creative-teams-what-companies-must-learn-about-ai-leadership/) · _Forbes_

> We don't see an AGI moment. We humans are still needed, and that is good news. As I say in my eCornell certificate on Designing and Building AI Solutions, AI is a tool — not more, not less. It's an impressive tool, but it won't replace the need for thinking and human judgment.

— [AI Fail — Trump Says 'Merz' —YouTube Transcribes 'Merkel'](https://www.forbes.com/sites/lutzfinger/2025/08/18/ai-fail---chancellor-merz-is-not-chancellor-merkel/) · _Forbes_

Question 8

Why does e-commerce need fine-tuned AI?

Accepted Answer

_Why general-purpose LLMs aren't enough._

> To explore this question, I looked at one industry: e-commerce. In my online certificate programs, I've explored AI use cases across many industries such as healthcare, media, coffee, finance and e-commerce. While healthcare tends to be slowest to adopt AI, e-commerce consistently leads.

— [ShopTalk 2025: Just 1% Of Vendors Use Generative AI To The Max](https://www.forbes.com/sites/lutzfinger/2025/03/21/state-of-genai--only-1---shoptalk-2025-in-numbers/) · _Forbes_

> Google's search is losing relevance for e-commerce, and Amazon's homepage is losing traffic. The future belongs to AI assistants like ChatGPT, Claude and Perplexity. For brands to stay visible, they must embrace generative engine optimization, also called large language model optimization or answer engine optimization.

— [AI Is Changing The Rules Of Web Traffic — A GEO Playbook For Online Retailers](https://www.forbes.com/sites/lutzfinger/2025/08/20/generative-engine-optimization-geo-a-playbook-for-online-retailers/) · _Forbes_

Q&A, AI Product